Home Forums Themes Support Sympathy – WordPress Theme Trouble shooting/Sympathy Theme

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This topic contains 13 replies, has 3 voices, and was last updated by  MaherSaqib 1 month, 2 weeks ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #5178
    QTC MediaQTC Media
    Keymaster

    Hi,

    I urgently need your help. I did send a message on 24th August via your home page but I have not received a reply.

    My charity organization has acquired your theme “Sympathy”. Unfortunately some of the functions are not working properly. The theme was bought one year ago and we have only been able to install it a few weeks back. That means we could not benefit from the support which was also included. We are experiencing problems with the following:

    1.
    We need to translate the text and text for the buttons for the WPCharitable plugin in to the Danish language. How do we do that? The WPCharitable team says it’s something which shall be fixed in the theme. See below picture. All text need to be translated to the Danish language.

    2.
    The donation form used for this page is not being shown properly. The field are not aligned with each other. See this link: https://helpinghumanity.dk/uddannelse/

    3. How do we remove the US Dollar sign and replace it with the Danish currency “Kr”?

    #5182
    DEVDEV
    Keymaster

    Hi
    Could you send me your admin and FPT account please?

    #5369
    MaherSaqib
    Participant

    Hi,

    I have purchased both the theme and support for 12 months.

    Can you help with the above mentioned problems?

    #5377
    DEVDEV
    Keymaster

    Hi,
    Please send me your WordPress admin and FTP account first. I can do nothing without them.
    Thanks

    #5380
    MaherSaqib
    Participant

    Thanks, but how do I send the information in a secure way?

    #5382
    MaherSaqib
    Participant
    This reply has been marked as private.
    #5395
    DEVDEV
    Keymaster

    Hi there,

    1. Please use Local Translate for translation
    2. Your plugin has some errors
    3. Aligment of fields on donation page has been fixed.

    How is it possible to manually change the funded amopunt. We also receive donations in cash and via other payment methods and we would like to update the funded amount accordingly.
    —> Please see attachments

    • This reply was modified 2 months ago by DEV DEV.
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    #5414
    MaherSaqib
    Participant

    Dear QTC Media,

    I have logged in and cannot see your reply.

    br/Saqib

    #5420
    DEVDEV
    Keymaster

    Can you see it now?

    #5506
    MaherSaqib
    Participant

    Thanks, now I can see your response.

    1. I would rather have an option for a permanent translation. Our donors may get confused with 2 different languages on the same page. How can I make a permanent translation?
    2. Does it mean I have to contact the developer of that plugin (Charitable)?
    3. Great, looks nice now.

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    #5526
    MaherSaqib
    Participant

    Hi,

    The donation form has reverted back to the same stage with fault messages and non aligned form fields. It happened while I was using the Loco Translate plugin. It happened when I pressed the revert button. Yu already have the login information.

    Can you please solve the issue?

    br/Saqib

    • This reply was modified 1 month, 3 weeks ago by  MaherSaqib.
    #5542
    MaherSaqib
    Participant

    Hi,

    Can you please remove the Dollar sign as shown on the picture.

    Link: https://helpinghumanity.dk/campaigns/rentefrie-lan-2/donate/

    br/Saqib

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    #5555
    DEVDEV
    Keymaster
    This reply has been marked as private.
    #5570
    MaherSaqib
    Participant

    I cannot see your last reply. It is marked as private.

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